Dieffenbacher is a world-leading manufacturer of complete turnkey production lines for wood-based panels, including particleboard, MDF, OSB, LVL and wood fiber insulation boards. Companies around the world rely on Dieffenbacher to plan and equip their new manufacturing plants and to modernize their existing plants to improve efficiency. With its CPS+, Dieffenbacher has set the gold standard for efficient continuous press systems. More than 1,000 multi-opening and continuous press lines and systems have been installed worldwide. The independent family-owned company employs more than 1,700 associates and has 16 subsidiaries worldwide that operate production sites and sales and service offices. Dieffenbacher Customer Support LLC in Alpharetta, Georgia, USA and Dieffenbacher North America Inc. in Windsor, Ontario, Canada are a strong team of more than 80 members serving North American customers. Dieffenbacher North America (DNA) manufactures many parts used on Dieffenbacher continuous and multi-opening presses. This proximity to customers can reduce by weeks the time it takes to get a manufactured part delivered in North America and is especially important for Canadian customers because it also reduces the cost of importing and customs clearance. Dieffenbacher Customer Support (DCS) maintains a stock of over 100,000 spare parts ready for immediate delivery at any time. Since December 2017, 99% of all in-stock parts have been shipped in two days or less. Aside from spare parts, DCS supports North American customers with its Customer Support Specialists concept. The five Customer Support Specialists have the expertise that customers need and with their frequent on-site visits, ensure customers have in-person access to that expertise along with quick access to parts and services. For plant modernizations, the DCS Team , with the recent addition of two more Key Account Managers, now totaling five with a total combined industry experience of over 125 years, identifies improvement opportunities and provides clear ROI analyses. One such example is heating platens. DNA has state-of-the-art manufacturing and machining equipment specifically for heating platen work so that DCS can easily provide customers with new heating platens or refurbishments. The DCS team specialists are experienced in all parts of the composite panel manufacturing process from energy systems and dryers through board handling.. Also, there now is one Customer Support Specialist who is responsible for Dieffenbacher’s Mexican customers. With these measures, DCS and DNA are in a position to provide support to our customers in North and Central America. The teams of DCS and DNA are excited to meet their North American and international guests at booth 1500 in Hall C. Visit us to learn more about our holistic smart plant concept CEBRO and our smart digitalization platform EVORIS. The Dieffenbacher booth will also focus on complete panel plants and plant modernizations. Dieffenbacher will present simple and easy-to-realize but highly effective automation and digitalization solutions that help customers to reach the next level of plant efficiency. https://dieffenbacher.com/en/